Saturday, July 21, 2012
Appliances that Subvert the Will of God and Keep Kids Sober
Sunday, June 17, 2012
Denver, Boulder and Longmont - Busted Housing Developments, Beer and Subarus - A Little Something for Everyone
Thursday, March 8, 2012
Buddhism, Golf and Marketing - A Lethal Triumvirate
And while we're on the subject of marketing and razor blades, buy some stuff from this guy:
Friday, February 17, 2012
Target Knows When You Are Pregnant
Charles Duhigg published a recent exposé in the New York Times about the information Target collects about its customers to try to change their buying habits. If I had overheard someone recounting the details on the street, I would have assumed he was a moderately deranged conspiracy theorist. But it's not a conspiracy. It's all true.
Most big companies now employ statisticians to try to predict and shape customers' buying patterns. Target is apparently just better at it than most. People are slaves to their own shopping habits. But there are certain times in their lives when they are more likely than usual to change their patterns. One of the primary such times is when a woman is pregnant. Any bush league company can search public records to figure our when a baby was born. And many do. So when a woman has a baby, she's instantly ambushed with piles of store ads and coupons. Once the word is out, however, it's hard for any one store to stand out above all the noise. Target realized that it would have a huge advantage if it could get its ads and coupons out to women before they gave birth. In particular, they figured out that pregnant women in the beginning of their second trimesters were the jackpot. That's when they started buying all the preparatory junk they figured they'd need when their babies came along, and when they were most susceptible to pressure to shop somewhere else.
The Target statisticians were able to come up with a "pregnancy prediction" score - a basket of 25 products that could determine, with about 87% accuracy whether a shopper was a pregnant woman. The basket included things like unscented lotion, hand sanitizers, calcium and zinc supplements, and large bags of cotton balls. Coming up with a list of names and home addresses of tens of thousands of expectant mothers was easy. Target realized quickly, however, that sending ads and coupons for baby products to women who had never told Target they were pregnant was a good way to make those women completely flip out. To be confronted with the stark reality that a giant corporation was peeping into the most intimate corners of their lives crossed some line. Too big brother. Too skeevy. So Target further refined its methods to be a bit more subtle. Having the technological capacity to create individualized ad and coupon mailings for specific people, the materials they sent to pregnant women had lots of baby stuff, but just enough other unrelated items - lawnmowers, wine glasses, whatever - to make the ads seem random. The strategy of profiling customers, but in a way just subtle enough that the customers didn't realize they were being profiled, was a blockbuster for Target. Its revenues went through the roof when they started profiling customers in this way.
So. Anything wrong with this? People react strongly, negatively, when they learn that they're being profiled. That Target is so secretive about the fact that it uses statistical profiling, and that it knows it has to be subtle enough about it so that people don't realize they're being profiled, suggests that the practice is at least somewhat questionable. On the other hand, nobody is forcing anyone to buy anything. We're all adults. Ads are ads and we all know to take them with a grain of salt. The Target PR team would probably say that the company is just very effective at figuring out what people want and offering it to them. And maybe that's right.
It seems like there's a line to be drawn between making people aware of the products you have to offer and nefarious psychological manipulation. But exactly where one leaves off and the other begins is, of course, almost impossible to pinpoint. When do our actions stop being subject to our own conscious free will and start being controlled by imperceptible manipulation? What about babe-o-licious light beer ads, for example? Every guy knows, rationally, that buying a case of shitty, watered down swill is not going to give him firm pectoral muscles and make a gaggle of hot women want to drag him off to bed. But the ads work. Beer companies wouldn't spend billions of dollars a year on them if they didn't. None of us think we're gullible, stupid, subject to obvious manipulation. But alas, we are.
So what to do? I can think of a few alternatives:
1) Surrender. If you can't beat 'em, join 'em. Watch more TV. Construct a self-image based on material possessions, impossible physical beauty and brand names. Buy lots of stuff on impulse, especially things that are right at eye level when you walk into a store. Show off your car. Play a lot of Keno.
2) Withdraw. Don't subscribe to magazines, use credit cards, send e-mails, get a mortgage or post anything on-line. Move to the third world. Live in a hut. (There are ads out in the bush too. So maybe poke your eyes out to be safe.) Cut off all ties to the modern world. And if you still can't shake the manipulative forces of 21st century capitalism from your scent, you might just have to go drown yourself in a river.
3) Trust no-one; Believe in conspiracy theories; Become paranoid. A little disconcerting, I know. But this is the choice I'd advocate for. Our every move is being watched and recorded! It's not a conspiracy theory if it's real. It's not paranoia if it's justified. The forces at work out there aren't part of some evil empire trying to conquer and destroy us. They're just engaged in the old-as-humanity-itself game of trying to separate us from a few bucks. But they're getting really good at it. So, follow the money. Be aware of which of your desires come from deep within yourself and which are being subtly imposed by some well-honed ad campaign. Don't buy shitty light beer. And, next time you go to Target, pick up some calcium and unscented hand lotion to throw them off your trail.
Saturday, January 7, 2012
If Corporations are People, They’re Pussies and Should Have Their Asses Kicked on the Playground
Lowes announced last month that it was pulling its ads from the TV show “All American Muslim,” a reality show about five Muslim families living in Dearborn, Michigan. By all accounts, “All American Muslim” is about as mundane and innocuous a show as exists these days. It shows real-life Muslims talking about things like whether their shower tiles need to be re-caulked and whether their little sister’s new boyfriend is a douche. It’s not a hugely popular show; most people I know had never heard of it before the Lowes brouhaha. And, ironically, it’s probably about the best kind of show possible for easing racial and religious tensions. It shows Muslims, in their natural habitat, worrying about the same kinds of boring, mundane minutiae of modern life that concern human beings of every race, color and creed. The only thing notable about the Muslims portrayed in the show seems to be how utterly unremarkable they are.
Lowes pulled its ads after getting a letter from the Florida Family Association. FFA told Lowes that “All American Muslim” was “hiding the Islamic agenda’s clear and present danger to American liberties and traditional values” and demanded that it stop supporting the show through its advertising. Not only is this accusation hysterical, bigoted and just flat out stupid, but the FFA is a piddly, piss-ant little lint ball of an organization effectively run by one person, David Canton, with an annual budget of less than $200,000. Mr. Canton’s strength seems to be his ability to write scary letters that make it sound as if his organization is supported by more than the handful of assholes who actually do back his mission. Before getting all wound up about Muslims, Mr. Canton focused on shows that promoted the homosexual lifestyle, such as “Modern Family” and the always envelope-pushing “Degrassi High.” And what did Lowes – the country’s second largest home improvement retailer, a corporate behemoth with 1,749 stores, 197 million square feet of retail selling space and $48 billion in annual revenues – do when it received a demand from one twisted little white guy in Florida who probably didn’t get enough attention from his dad as a kid? It folded like a little bitch.
When it came to standing up to a bully and doing the right thing, Lowes proved to be a quivering little twerp, the most groveling, insecure little pussy on the playground. But I don’t blame Lowes itself. Lowes is just a person, as we know from Citizens United (which, in case you haven’t heard me mention it 8 or 10 thousand times before, is the 2010 Supreme Court decision that held that corporations are people whose free speech rights cannot be suppressed by laws created through the democratic process by human beings). And public corporations are, down to their very DNA, pussies.
Private corporations sometimes have a little more spine. They are owned by smaller, concentrated groups of people and can run themselves in whatever way they see fit. If they want to pay more than minimum wage, or give better benefits than is market, or support causes that are non-mainstream or controversial, they can do so, even if it would result in slightly reduced quarterly profits. But public corporations are different. Capital markets are fluid and fickle. Maintaining a steady but even business is deadly. If you’re a corporation with a large, diffuse shareholder base, you have no choice but continuously to expand. Without fast, consistent growth, your shareholders will flee, your financing will dry up and you, poor pathetic corporation, will be left for dead. And if you’re a corporation that has reached a certain critical size, the only way for you to continue to grow is to become ever more bland and ubiquitous, so utterly mainstream and inoffensive that every last person in the country will find you just tolerable enough to send some disposable income your way. From a marketing perspective, a large corporation simply cannot, at any cost, rock the boat one teensy weensy little bit.
David Canton is an outlier. I’d like to believe, and I actually do believe, that very few people in this country agree with him that seemingly workaday Muslims in Michigan are in fact hiding some radical flavor of Islam, waiting for just the right moment to spring it on us and take over the country. But the issue is not quite settled yet. There are plenty of Americans who are still scared enough by 9/11 or ignorant enough about what true Islam stands for in the first place, that any mere suggestion of radicalism or terrorism can put them on edge. And putting people on edge is not what makes them buy shit from you. And so, if you’re Lowes, even if David Canton is an outcast idiot with no followers, you worry that maybe he’s onto something. Maybe some people will think he’s right, and won’t like you if you don’t do what he says. And so just in case, you listen to him. You capitulate.
It takes balls to stand up for a cause that’s real and current and divisive. Corporations are all about waiving the banner for principals of justice and equality, but only for causes that have been long settled. Standing behind Martin Luther King, Jr. or Jackie Robinson or Rosa Parks is a great way to sell sneakers. But it’s not all that impressive to declare your allegiance to a battle that was won two generations ago. In the end, Lowes probably got its comeuppance. The backlash against Lowes’ having removed its ads from “American Muslim” got more attention than the show ever did on its own. Lowes came away looking like the scared little wussy that it is.
Anti government types have done a good job convincing people that government is the source of all oppression. But there will always be, and there always has to be, some source of power that controls our society. As power shifts away from government, the most likely candidate to sponge up the power and fill the void is corporations. Whatever weaknesses and flaws democratically elected governments have, at least, at their core, their fundamental purpose is to protect and help their constituents. Corporations don’t have that mandate. Their reason for being is to create perpetually increasing shareholder value. To do that means pandering to the broadest base of spenders. And that means offending no-one, never taking a stand, and capitulating to any force that threatens even the most miniscule hint of discord. If we want the contours of our modern existence to be defined by the Lowes of the world, by the most insecure little ninth grade girls at the high school dance, trashing government and standing up for corporate personhood is the way to go. But if we prefer that the “people” we want to be in charge not be the most spineless, pathetically weak among us, we need to get things moving in another direction. Corporations may be people, and they may be good at making money, but they’re not the ones we want calling the shots. They’re pussies and should have their asses kicked on the playground.